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Booking policies& rental agreement
Everything you need to know before you book: payment, check-in and check-out times, the security deposit and the rental terms. Completing payment means you accept all of them.
Check-in 2 PM
Check-out at 6 AM; extend to 12 PM for SAR 400.
SAR 1,000 deposit
The chalet is handed over once the full rent and deposit are received.
No cancellation after confirmation
Once confirmed, a booking cannot be cancelled or rescheduled.
Booking & payment policies
- A booking is confirmed only after a 50% deposit is paid. The deposit is non-refundable.
- The rent must be paid before the booking date, otherwise the booking is cancelled automatically.
- Check-in is at 2 PM and check-out at 6 AM. Staying until 12 PM costs an extra SAR 400.
- Upgrading to Chalet 001 or 002 costs an extra 25% of the rent, subject to availability.
- Commercial use or photo and video shoots require management approval and an additional fee.
- Bookings follow the Gregorian calendar, except Eid holidays, which follow the Hijri calendar.
Rental agreement
By completing payment, you accept all terms in these policies and the rental agreement.
- The agreement covers one chalet only: the one named in your booking.
- Late check-out is charged at SAR 100 per extra hour.
- The guest must supervise children who swim and anyone who cannot swim, and bears full responsibility before the authorities for any accident.
- Management is not responsible for loss of or damage to personal belongings.
- Subletting to a third party is not permitted; the guest bears all consequences.
- Management may terminate the agreement if its terms are breached; the guest must then vacate the chalet with no refund or compensation.
- The chalet is handed over, and guests may enter, only once the full rent and the SAR 1,000 security deposit have been received.
- No compensation or refund is given for malfunctions beyond our control.
- Loud music through indoor or outdoor speakers is strictly prohibited and may expose the guest to legal action.
Parking areas
- Green areas: parking allowed.
- Red areas: no parking.
If the parking instructions are not followed, management accepts no liability for any legal action that may result.
Questions about our policies?
Our reservations team is available 24/7 to answer any question before you book.